LEGAL
ACCEPTABLE USE POLICY
LAST UPDATED: 25 AUGUST 2026
This policy keeps the service fast and fair for everyone. It applies to every account, credit balance and report.
01PERMITTED USE
Use the service to investigate appliances for your own purchase decisions, share your case reports with household members or advisors, and use findings in personal or internal business purchasing.
02PROHIBITED USE
You may not: scrape or bulk-extract reports, the product library or category content; resell or republish reports as your own commercial product; share one account across unrelated organizations; probe or disrupt the service's infrastructure; or submit unlawful, deceptive or malicious content as investigation input.
03CREDITS ABUSE
Promo codes are for first-time registrations and may not be farmed across multiple accounts. Abused codes are voided and the related orders refunded less any delivered services.
04ENFORCEMENT
Violations may lead to suspension or termination of the account. Unused credits from a terminated-for-cause account are refunded pro-rata, minus the cost of any damage or delivered services, where the law allows.